LED support
Livingprojects Ledsupports takes care of keeping your installation in an excellent state
Unite the power of a high quality installation, a quality supplier and the ideal service components to ensure you a reliable and perfectly functioning installation.
As a supplier of full package solutions, Livingprojects uses high quality service packages to keep your installation in an excellent state, whether it is on a short or on a long term. Livingprojects is more than just a sales organisation; we are your partner during the entire operating lifetime of your installation.
The Livingcare package by Livingprojects Ledsupport allows us to take care of all your preventive and corrective service and maintenance activities.
You will have the following advantages:
• A pre-defined service budget per year
• A reliable and foolproof installation
• A simple way of working
• A guaranteed operating lifetime of your installation.
A standard Livingcare package contains:
Yearly quality inspection
A Livingprojects’ service specialist will execute a yearly quality inspection on the installation supplied. All recommendations will be reported after this quality control.
Standard
Once per year, the installation will be cleaned, adjusted, and optionally sized. Component/material costs and repairs are not included in the standard Livingcare package.
Product replacement service
In case of product failure, a replacement product will be delivered, including the installation and transport costs.
Software
You will receive the latest software updates.
Stand-by service
24 hours per day, 7 days per week, you have access to the Livingprojects’ helpdesk to report incidents and for first line support.
Fault repair service
Outside office hours, you can contact the Livingprojects’ fault repair service. The costs for fault repair outside office hours are not included in the standard Livingcare package.
Compared to the standard Livingcare package, a Livingcare+ package also contains:
All-in service
Once per year, the installation will be cleaned, adjusted, and optionally sized. Incidents and fault repairs (without the components/materials) are included in the Livingcare+ package.
Fault repair service
24 hours per day, 7 days per week, you can contact the Livingprojects Ledsupport fault repair service. The labour and transport costs for a fault repair outside office hours are included in the Livingcare+ package. Costs for components and materials are not included.
In addition, we offer:
• Next business day on-site
• Tailor response times
• Extended warranty
• Hardware updates
• Consumer goods such as lighting tubes, batteries and liquids
• Training and operation instructions
• Programming
Contact
Learn more about the Livingprojects Ledsupport and ensure a foolproof installation at all times. For all questions, you can contact the Livingprojects Ledsupport department by dialling the following number: +31(0)76 549 88 08.